Refunds and cancellation

Last updated 16 October 2026

Week 1 is free in full, so you can try the lessons, cards and questions before you pay anything. If you do pay and things change, here is how it works.

Cancelling

• Cancel any time in the app, under Settings, then Your plan. There is no need to call or email.
• A monthly card plan stops renewing, and you keep access to the end of the month you paid for.
• A six-month plan, or a month paid by transfer or USSD, never renews, so there is nothing to cancel. Access ends when the time you paid for runs out.
• Your progress is kept, so if you come back you carry on where you left off.

Pausing instead

If your exam date moves, you can pause a paid plan for up to 60 days instead of cancelling. You are not charged while paused, and the time left on your plan is saved and starts again when you return.

Refunds

• Six-month plan: if you change your mind, ask within 7 days of paying for a full refund.
• Monthly plan: a month is not refunded once it has started, but you can cancel at any time so the next month is not charged.
• Charged by mistake: a duplicate payment, a renewal after you cancelled, or a payment you did not make is refunded in full. Please tell us within 30 days.
• A problem on our side: if a fault of ours stops you using AM Vault for more than 3 days in a row, we add the lost time to your plan, or refund it if you prefer.

Refunds go back to the card or account you paid from, through Paystack. They usually arrive within 10 working days, depending on your bank. Nothing in this policy affects your rights under consumer protection law.

How to ask for a refund

Email [email protected] from the email address on your account, with the date and amount of the payment. We reply within 2 working days.